That's because when the 10-year-old landed on-time in Chicago, according to the letter, no one showed up to help her make her transfer flight. Phoebe reportedly asked United attendants in Chicago three times to use a phone to call her parents, but she was told to wait and missed her connection.
A United spokesperson told NBC News on Tuesday that they have reached out to the Klebahns to apologize, and the airline is redepositing the miles used to purchase the ticket into Perry Klebahn's frequent flier account. The airline is also refunding the $99 unaccompanied minor charge.
Why is United Airlines still flying - they have been documented as the most irresponsible Airline in the Industry. Irresponsible to their passangers.